We are pleased to announce that Capital Area Pediatrics has been designated by Blue Cross Blue Shield of Michigan as a patient-centered medical home physician practice since 2009. This means a wide range of services have been created and resources designed to:

*Track and monitor the care you receive from all of your health care providers

* Help you meet your health care goals and manage chronic conditions

* Offer you extended access to our health team

Results show that PCMH-designated practices have 17.7 % lower rate of pediatric ER visits and 23.8% lower rate of pediatric primary-care sensitive ER visits

For more information about PCMH, visit www.bcbsm.com

 

A Medical Home is a trusting partnership between a doctor led health care team and an informed patient.

It includes an agreement between the doctor and the patient that acknowledges the role of each in a total health care program. It focuses on each patient’s health goals and needs, and coordinates patient care across all settings.

We trust you, our patient, to:

-Tell us what you know about your child’s health and illnesses

-Tell us about your needs and concerns and those of your child

-Take part in planning your child’s care

-Follow the care plan that is agreed upon-or let us know why you cannot so that we can try to help, or change the plan

-Tell us what medications your child is taking and ask for a refill when you need one at your office visit

-Let us know when your child sees other doctors and what medication changes are made by another doctor

-Ask other doctors to send us a report about your child’s care when you see them

-Seek our advice before you take your child to see other physicians

-We may be able to care for your child and we know about the strengths of various specialists

-Learn about wellness and how to prevent disease

-Learn about your insurance so you know what is covered

-Respect us as individuals and partners in your child’s care

-Keep your appointments as scheduled, or call and let us know when you cannot

-Pay your share of the visit fee when you are seen in our office

-Give us feedback so we can improve our services

 

As a health care team we will continue to:

-Provide your child with a care team who will know you and your family

-Respect you as an individual-we will not make judgments based on race, religion, sex, age, disability, etc.

-Respect your child’s privacy-your child’s medical information will not be shared with anyone unless you give us permission or it is required by law

-Provide care with a team of people led by your child’s physician

-Give the care your child needs when you need it

-Give care that meets your needs and fits with your goals and values and those of your child

-Have a doctor on call 24 hours a day and 7 days a week

-Take care of short illness, long term disease and give advice to help your child stay healthy

-Tell you about your child’s health and illnesses in a way you can understand

-To improve your child’s care we are using technology--like our electronic medical records and electronic prescribing and we strive to continuously improve our use of technology

You may notice that as a health care team:

-We ask what your goal for your child is, or what you want to do to improve your child’s health

-We ask you to help us plan your child’s care, and to let us know if you think you can follow the plan

-You will be offered a summary of your visit

-Written copies of care plans may be given in more complex illnesses

-We remind you when tests are due so that your child can receive the best quality care

It is our desire to continue to improve our services to you!